What is your return and refund policy?
- We offer a 30-day hassle-free return and refund policy for all products purchased directly from Ushare Outdoor (gift cards are non-refundable). Returns must be in original packaging with all accessories and sent within 45 days of receipt. Refunds will be issued to the original payment method.
- Refunds are issued to the original payment method. Ushare Outdoor may charge up to a 15% restocking fee if the product is returned in poor condition or missing components. Refunds may be denied if products are damaged due to misuse.
Can I exchange my item(s)?
- At this time, we do not offer direct exchanges through our online store. If you would like to exchange an item, please follow these steps:
- Return the Item: First, return the item you wish to exchange by following our return process. You can find details on how to return items in our Terms and Conditions.
- Place a New Order: Once we receive and process your return, you can place a new order for the item you wish to receive in exchange.
- To return an item, please use the return slip included in your package or contact us if you need a new return slip. If you have any questions about the return process or need assistance, please reach out to our customer service team at info@.
Why didn't you notify me to cancel my order and just refund me?
- We strive to provide a smooth and efficient experience for our customers. In some cases, if there is an issue with your order such as a pricing error or item availability problem, we may need to cancel the order.
- If your order was canceled and refunded without prior notification, it could be due to:
- Pricing Errors: If an error was found in the pricing of the items, we might cancel the order and process a refund.
- Stock Issues: If the item is out of stock or unavailable, we might cancel the order and issue a refund.
- We understand that this can be inconvenient, and we apologize for any lack of communication. For any questions or if you require further details regarding the cancellation, please contact our customer service team at info@. We are here to assist you and ensure your concerns are addressed.
What to do if there is a problem with the package?
- If there is any shipping issue with your package , you must contact Customer Support within 30 days after your order was placed.
