accept all major payment methods for your convenience:

• Credit & Debit Cards – Visa, MasterCard, American Express, Discover
  
• PayPal – Fast and secure checkout with your PayPal account

All transactions are secure and encrypted — your data is safe with us.

Yes, you can use discount codes during the checkout process as long as they are valid.

Once you have placed your order, you will receive a confirmation email with your order details and tracking information.

Once an order is confirmed, it cannot be changed. If you need to change your order, please contact customer service immediately.

After receiving payment, it takes 1-3 days for the warehouse to process your order. You will be notified when your order is shipped.

The estimated processing and delivery time for express delivery is approximately3-5 business days. Due to ongoing global shipping congestion, delivery may take longer than usual.

We offer a 30-day hassle-free return and refund policy for all products purchased directly from Atlaslava(gift cards are not refundable). Returns must be in the original packaging with all accessories and must be made within 45 days of receipt. Refunds will be issued to the original form of payment. Atlaslava may charge a restocking fee of up to 15% if the product is returned in poor condition or is missing parts. If the product is damaged due to misuse, a refund may be refused.

Exchanges cannot be made. To exchange for a different size, color, or size, please initiate a return for a refund of the original purchase price and place a new order. We apologize for the inconvenience.

Orders can only be placed via our online shop.

You can reach our customer support team by emailing support@atlaslava.com.

We typically respond within 1–2 business days.

Yes, we have a size chart on our website! You can find it in the menu under "Help". You can also find the size chart in the size selection on the product page.

We regularly update our online store with new items and new collections. New products often become available throughout the year as we receive new stock and launch seasonal collections. How to stay informed about new arrivals and updates: Visit our website regularly: Check back often to see the latest additions to our product range. Subscribe to our newsletter: Sign up for our newsletter to receive notifications about new arrivals, special offers and exclusive updates straight to your inbox. You can sign up by entering your email address at the bottom of our website.

When you shop through our website, your payment is securely processed through Shopify Payments. Shopify Payments complies with the highest industry security standards, including PCI DSS (Payment Card Industry Data Security Standard). This means: Your payment information is encrypted and transmitted securely to prevent unauthorized access. We do not store your full payment details on our servers. Shopify uses advanced fraud detection and monitoring tools to protect your transactions. You can rest assured that your personal and financial information will be treated with the utmost care to ensure a safe shopping experience.